FOIRE AUX QUESTIONS

It is important to refrigerate maple syrup after opening. Maple syrup is a natural product whose sugar concentration is not high enough to be kept at room temperature. Before opening the bottle, you can keep it in a dark and cool place.

Maple syrups have an expiration date on each bottle. Once the bottle is opened, the syrup can be consumed within 12 months if stored in the right conditions.

No, maple syrup is not automatically organic even though it is a natural product, just like the cultivation of fruits and vegetables for example. Organic standards cover the management of the maple grove, plant diversity, fertilization, pest control, tapping, and the collection and processing of maple water.

No. All our syrups are vegan.

Our maple syrup is 100% pure, just like our birch syrup. Moreover, it is gluten free.

This means that the maple syrup we sell comes 100% from our forest. The maple syrup currently on the market is a mixture of different producers. The flavors of our syrup are complex and sought after because of our fertile soils, we do not want to dilute them! This also allows the total traceability of the syrup: from the tree to the plate.

Bubbles may appear if the maple syrup has been shaken and they are completely harmless. They will disappear by themselves after a few hours.

Under the wax, there is a screw cap. You can simply turn the cap and the wax will break off by itself. You can also take a knife to split the wax and remove it before turning the cap if needed.

Oh no, you don't! We do everything possible to provide our customers with impeccable service. However, if you have a problem with your order, please email us at info@escuminac.com and we will be happy to assist you.

We ship to Canada, the United States, France, the United Kingdom, Spain, Germany and Italy.

Shipping costs are included for standard delivery.

Standard delivery is 3 to 5 business days.

Yes, a tracking number will be sent to you to follow the shipment of your syrup.